Client welcome and greeting

This week your focus is on Client welcome and greeting, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Phone booking and reception skills

This week your focus is on Phone booking and reception skills, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Also read through this article - How special do your clients feel? - courtesy of Massage today for another perspective on providing professional customer service.

Getting started with reflection

Your assessment tasks and assessment schedule for your first communication2 task are now available. Click on the assessment link on Pageflakes to get to them. I suggest that you download them to your computer. There is an assessment task (AT) and an assessment schedule (AS). There is also an assessment overview which describes the three tasks which make up your communication assessment.

Each week you will be given an aspect of communication to apply in your massage practice (or life), and you are to send an email reflecting on this aspect of communication to Irene by 9am on the Monday of the following week.

This week your focus is on Professional presentation, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Happy communicating. :-)