Aims
This course aims to help students to develop the interpersonal skills needed to provide premium customer service to their clients.
Pre-requisites
Co-requisites
Learning Outcomes
At the successful completion of this course, students will be able to:
- Demonstrate the ability to professionally present themselves
- Demonstrate professional phone booking and reception skills
- Demonstrate effective therapist – client communication
- Demonstrate effective team oriented communication
- Identify key areas where errors in communication may occur, and describe processes which can prevent these errors from occuring
- Demonstrate the key elements of premium customer service as it relates to massage therapy
Content
- Professional presentation
- Professional conduct and communication
- Teamwork & communication
- Premium customer service
