Premium customer service

This week your focus is on Premium customer service so

• consider what was covered in class with respect to this topic
• apply the principles in your dealings with your clients this week.
  
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

This is the last reflection involved in Communication 2

Effective team-oriented communication

This week your focus is on Effective team-oriented communication so

• consider what was covered in class with respect to this topic
• consider your experience of communicating within the team-environment of the class (clinic bookings, unicol massage, group-work, etc.)
• apply the principles in your dealings with the class this week.
  
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Post-massage communication and rebooking

This week your focus is on Post-massage communication and rebooking so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Effective therapist-client communication (massage )

This week your focus is on Effective therapist-client communication during the massage so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Effective therapist-client communication (Interview)

This week your focus is on Effective therapist-client communication during the interview process so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Client welcome and greeting

This week your focus is on Client welcome and greeting, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Phone booking and reception skills

This week your focus is on Phone booking and reception skills, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Also read through this article - How special do your clients feel? - courtesy of Massage today for another perspective on providing professional customer service.