Premium customer service

This week your focus is on Premium customer service so

• consider what was covered in class with respect to this topic
• apply the principles in your dealings with your clients this week.
  
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

This is the last reflection involved in Communication 2

Effective team-oriented communication

This week your focus is on Effective team-oriented communication so

• consider what was covered in class with respect to this topic
• consider your experience of communicating within the team-environment of the class (clinic bookings, unicol massage, group-work, etc.)
• apply the principles in your dealings with the class this week.
  
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Post-massage communication and rebooking

This week your focus is on Post-massage communication and rebooking so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Effective therapist-client communication (massage )

This week your focus is on Effective therapist-client communication during the massage so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Effective therapist-client communication (Interview)

This week your focus is on Effective therapist-client communication during the interview process so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Client welcome and greeting

This week your focus is on Client welcome and greeting, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Phone booking and reception skills

This week your focus is on Phone booking and reception skills, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Also read through this article - How special do your clients feel? - courtesy of Massage today for another perspective on providing professional customer service.

Getting started with reflection

Your assessment tasks and assessment schedule for your first communication2 task are now available. Click on the assessment link on Pageflakes to get to them. I suggest that you download them to your computer. There is an assessment task (AT) and an assessment schedule (AS). There is also an assessment overview which describes the three tasks which make up your communication assessment.

Each week you will be given an aspect of communication to apply in your massage practice (or life), and you are to send an email reflecting on this aspect of communication to Irene by 9am on the Monday of the following week.

This week your focus is on Professional presentation, so

• consider what was covered in class with respect to this topic
• apply it in your massage practice for the week
• send an email to Irene before next Monday which reflects on this aspect of communication according to the guidelines provided

Happy communicating. :-)

Communication 2

This is the blog for the Otago Polytechnic communication 2 course.

Aims

This course aims to help students to develop the interpersonal skills needed to provide premium customer service to their clients.

Pre-requisites

• OPTM1 Study Skills
• OPTM6 Communication 1

Co-requisites

• OPTM8 Spa Therapies

Learning Outcomes

At the successful completion of this course, students will be able to:

1. Demonstrate the ability to professionally present themselves
2. Demonstrate professional phone booking and reception skills
3. Demonstrate effective therapist – client communication
4. Demonstrate effective team oriented communication
5. Identify key areas where errors in communication may occur, and describe processes which can prevent these errors from occuring
6. Demonstrate the key elements of premium customer service as it relates to massage therapy

Content

• Professional presentation
• Professional conduct and communication
• Teamwork & communication
• Premium customer service